FAQ Embroidery Digitizing

Frequently Asked Questions - Embroidery Digitizing

  1. 1. How much does it cost to have designs digitized?
  2. 2. Does it cost anything to register?
  3. 3. How do I upload my artwork?
  4. 4. Which type of art format is acceptable?
  5. 5. How do I know when my design is ready?
  6. 6. How do I get a quote?
  7. 7. How do I get my finished embroidery design?
  8. 8. What is a design profile and how does it work?
  9. 9. How do I know if my artwork is ok?
  10. 10. How does the archiving work?
  11. 11. What formats do you offer?
  12. 12. How do I pay for my design?
  13. 13. Is my payment information secure?

1. How much does it cost to have designs digitized?

Pricing is as follows for designs under 30,000 stitches.
3 day service ............... $09.00 per stitches
2 day service ............... $12.00 per stitches
1 day service ............... $15.00 per stitches

For designs over 30,000 stitches please review the pricing matrix below.

  SERVICE TIME
3 day 2 day 1 day
30,000 to < 50,000 stitches $270 $360 $450
50,000 to < 75,000 stitches $400 $450 $500
75,000 to < 100,000 stitches $525 $600 $675

2. Does it cost anything to register?

No, registration is free, there is no monthly or annual fee to be a member of the site.

3. How do I upload my artwork?

The order/quote forms both have a place where you can upload your art files. Just click on the browse button and find the image from your hard drive or floppy drive. Then double click and it will attach.

4. Which type of art format is acceptable?

You can send a .jpg, .bmp, .gif, .tif, .jif, .cdr, eps, ai, or .pdf files on our website.

5. How do I know when my design is ready?

You will receive an e-mail notification on the due date to inform you that your design is available for download. You will then go to the site and log onto your account to download your stitch file.

6. How do I get a quote?

Log in to our site with your user name and password and submit your quotes by selecting "New Quote" from the menu at left and attaching your artwork. All quotes are usually answered by an e-mail response within two hours from the time submitted.

7. How do I get my finished embroidery design?

Log in to our site with your user name and password. Click on the corresponding order's punch files and download the stitch files from the web site.

8. What is a design profile and how does it work?

A "Design Profile" is yours or your customer's order preferences. For example, if you need to receive your designs in a certain format, this is where you would let us know. You may have several "Design Profiles" set up in your account.

9. How do I know if my artwork is ok?

Sometimes an "Order Alert" is created to exchange communication regarding a specific order between the customer and the company which will help in the correct interpretation of the ordered design. If you do not have any "Order Alerts", your artwork is probably ok.

10. How does the archiving work?

We archive orders online for 6 months. This means that your order will be available for download for 6 months from the date the order was submitted.

11. What formats do you offer?

We can output .PXF, .POF, .PSF, CND, .EXP, .DST, .XXX, .JEF, .SEW, .PES, PCS, .HUS, .CSD, .DSB, .DSZ and PCM.

12. How do I pay for my design?

We accept all major credit cards or you can fill out a credit application online and apply for terms of net 30.

13. Is my payment information secure?

Yes, the web site is encrypted under a secure connection.